Web accessibility

The international Web Accessibility Initiative (WAI) defines Web accessibility as follows:

“Web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them. More specifically, people can: perceive, understand, navigate and interact with the Web, and contribute to the Web. Web accessibility also benefits people without disabilities, for example older people with changing abilities due to ageing.

Web accessibility encompasses all disabilities that affect access to the Web, including: visual, auditory, physical, speech, cognitive and neurological disabilities.”

– Source: Introduction to Web accessibility

Accor: an inclusive environment

The Accor Group is particularly committed to ensuring that each and every person feels welcome in his hotels.

As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.

This strategy of making our websites accessible naturally mirrors the accessibility strategy in our hotels, particularly with our “Smart Room” concept.

“Through this concept, our aim is to inspire the hotel market by proposing a new approach to rooms for persons with reduced mobility (PRM), which are often uninviting, stigmatizing and left unoccupied.

We have designed a room for all, using design and creativity to integrate PRM standards and features and make them more intuitive – to the point that they become invisible and offer guests an improved emotional and sensory experience. Adaptable for all our brands in all sectors, this innovation reflects the Group’s desire to forge new paths toward positive hospitality and to answer the concerns of all our guests and meet their needs.”

Damien Perrot, Accor SVP Design Solutions

Our web commitment

To ensure sustainable accessibility on our websites, we have initiated a number of projects:

  • A situational analysis of the website via a WCAG 2.1 – Level AA accessibility audit
  • Increased awareness and improved expertise among our teams
  • The implementation of specific accessibility tools and documentation
  • The consideration of accessibility in our web projects from the start
  • Support from accessibility experts

Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas.

Need help?

While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:

Accessibility arrangements at ibis Jerusalem City Center hotels

Disabled parking

The ibis Jerusalem City Center Hotel, Yitzhak Elishar 4, has 2 disabled parking spaces near the main entrance to the hotel

The ibis Styles Jerusalem City Center Hotel, Ben Yehuda 4, has no parking

Main entrance to the hotel

The main entrance to the hotels is accessible

Public Disabled Toilets

There is a folding handhold

The cell door opens out

At the ibis Jerusalem City Center Hotel, Yitzhak Elishar 4, the toilets are located on the minus 1st floor

At the ibis Styles Jerusalem City Center Hotel, Ben Yehuda 4, the toilets are located on the 9th floor


The reception has an inspirational loop for use by guests with hearing impairments

There is a lowered and adjusted counter


There is a voice announcement

The elevator buttons are highlighted and include Braille

Dining Room

There is an accessible entrance to the dining room

The staff is trained to assist in requesting by a guest with a disability


A service that provides a suitcase with hearing aid kits for use in the guest rooms is available at the hotels

Each hotel has 4 fully adapted and accessible disabled rooms

Inquiries about accessibility issues

For any questions and / or inquiries, you can contact the company’s accessibility coordinator, Aharon Bernshtein, at 073-2228888 and email H8728-GM@ACCOR.COM

IBIS Styles Jerusalem City Centeraddress

4 Ben Yehuda St., 9462202 Jerusalem
Tel. +972 732228888
Fax.+972 732228899

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